Warranty, Returns & Exchanges, Shipping, Discount Coupons

We accept payments for all major credit cards.

We accept Interac/ Bank e–Transfer.

We offer FREE shipping on orders over $143.00 within Canada * (Some exceptions may apply for remote locations). Shipments will be via Canada Post Expedited Parcel.

Remote locations in Canada are not eligible for free shipping. Please contact Berkey Canada for the shipping costs if this may apply.

You will be notified by email when your order has been shipped and a Canada Post tracking number will be provided. Customers are responsible for providing a complete and 100% accurate shipping address. Your order will be shipped to the address you input into the “Shipping Address” field in the Berkey Canada Checkout Page. Berkey Canada cannot make changes to your shipping address once a package has been shipped, and Berkey Canada is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to an incomplete or inaccurate address, the customer is responsible for all shipping fees and a 20% restocking fee for the item(s).

Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact BerkeyWaterFilterCanada.ca (Berkey Canada) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.

General Warranty Information

Black Berkey® Elements have a 2-year limited prorated warranty calculated in 6 months intervals. Our guarantee is prorated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. The warranty period begins from the date of receipt of the product by the original purchaser.

The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a 6-month warranty. The warranty period begins from the date of purchase of the product by the original purchaser.

Berkey System Housing 
Berkey System upper and lower chambers including lids, excluding Blemished orders, are covered under a one-year warranty. The warranty period begins from the date of receipt of the product by the original purchaser.

BerkeyWaterFilterCanada.ca (Berkey Canada) warrants this product to be free from defects in materials and workmanship during ordinary recommended consumer usage. Black Berkey elements have a two-year prorated warranty calculated in six-month intervals. Berkey Canada will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey Canada shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, and which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. 

Returns & Exchange Policy

Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate. If for any reason you do not want your order after it has been placed, it will be treated as a return. If you are dissatisfied with an item(s) you purchased from us that has all returned items returned in brand new, unused unopened and in 100% saleable condition, please contact us within 30 days of your purchase date. Returns or Exchanges will not be accepted after 30 days of the purchase date. Return shipping is at the buyer’s expense unless there was an error made by us. The item(s) must be unused or assembled and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in a re-saleable condition, it will not be eligible for a refund or exchange. You must contact us within 30 days to qualify for a refund or exchange. If the 30-day period has expired since your purchase, unfortunately, we can’t offer you a refund or exchange. Due to health concerns, Black Berkey® Elements are not eligible for returns or exchanges. 

In the case of a return, the customer is responsible for return shipping fees, insurance, and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterCanada.ca will refund 80% of your original purchase price minus the original shipping charges. A refund will be issued back to your credit card or by an Interac/ Bank e–Transfer.

In the case of an exchange, the customer is responsible for return and re-shipping fees, insurance, and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterCanada.ca will contact the customer regarding any exchange fees.

In the case, your order is missing an item(s) or is damaged upon receipt you may request a replacement at no cost within 30 days from the product purchase date.  We will send you a postage label to send any damaged item(s) back to us. You must contact us within 30 days to qualify for an opportunity to replace the item per the Warranty. If the 30-day period has expired since your purchase, unfortunately, we can’t offer you a replacement.

Undelivered Packages:

A Canada Post carrier will attempt delivery at the address provided when placing the BerkeyWaterFilterCanada.ca order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up.  This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 10 calendar days, after which it will be returned to Berkey Canada. In this case, the customer is responsible for all shipping fees, all products will be incurred/asset 15% restocking fee for all item(s) returned undelivered.

Unclaimed/Rejected Packages

• All orders are packaged and shipped from Berkey Canada via Canada Post.
• If your parcel is to be picked up from the local Canada Post outlet it will be
  available for 10 days only.
• If your parcel is unclaimed it is returned to Berkey Canada via Canada Post.
  When Berkey Canada receives your unclaimed or rejected order package, you will get an email confirming
  such.
• Should you wish to have your order re-shipped; you must provide such
  direction within 30 days of the email. You will be responsible for paying the
  shipping costs.
• Should you wish to receive a refund you may request one within 30 days of the
  email notification and it will be processed as a return. 
• If Berkey Canada does not receive a response within 30 days of receiving an
  unclaimed or rejected orders no refunds will be processed.

Please understand the above policies are made to keep costs down for the consumer and to make the purchase process as efficient as possible. Berkey Canada strives to provide you with an outstanding customer experience.

For any further questions regarding our Guarantees, Shipping, Return, and Exchange Policy, please contact Berkey Canada Customer Support.