Shipping,Warranty & Returns

Payments

We accept payments for all major credit cards.

 mastercard-logo visa-lolo american-express-logo discover-logo Berkey Canada visa_debit

We accept Interac/ Bank eTransfer.

interac-logo

Shipping

 

We offer FREE shipping on orders within Canada * (Some exceptions may apply for remote locations). Shipments will be via Canada Post Expedited Parcel.

Remote locations in Canada are not eligible for free shipping. Please contact Berkey Canada for shipping cost if this may apply.

You will be notified by email when your order has been shipped and a Canada Post tracking number will be provided. Customers are responsible for providing complete and 100% accurate shipping address. Your order will be shipped to the address you input into the “Shipping Address” field in the Berkey Canada Checkout Page. Berkey Canada cannot make changes to your shipping address once a package has been shipped, and Berkey Canada is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to incomplete or inaccurate address, the customer is responsible for all shipping fees and a 15% restocking fee for the item(s).

Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact BerkeyWaterFilterCanada.ca (Berkey Canada) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.

FREE-SHIPPING

International Shipping

Shipping Worldwide is available. Please send your mailing address and contact information for a shipping quote. Regular Mail and Courier Services are available at buyers expense. Please note that buyer will be responsible for all importation fees such as Insurance, Customs, Duties, Taxes, etc.

 

General Warranty Information

berkeycanada-comwarranty

Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. The stainless systems themselves have a 12-month warranty. All other components and add-ons have a 6-month warranty. BerkeyWaterFilterCanada.ca (Berkey Canada) warrants this product to be free from defects in materials and workmanship for a period of 6 months from the date of purchase unless specified. Black Berkey purification elements have a two-year prorated warranty calculated in six-month intervals. Berkey Canada will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey Canada shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. 

Berkey Canada fully warranties the Berkey line of products. You may contact BerkeyWaterFilterCanada.ca at any time to report an issue with your product. Berkey Canada is a reliable, upstanding, and quality company that will promptly address your needs. If for any reason you need additional assistance or have questions about the process, please contact info@berkeycanada.com.

 

Returns/Exchange Policy

Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate. If for any reason you do not want your order after it has been placed, it will be treated as a return. If you are dissatisfied with an item(s) you purchased from us that has not been used, please contact us within 15 days of receipt. Return shipping is at the buyer’s expense unless there was an error made by us. The item(s) must be unused and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition, it will not be eligible for a refund or exchange.

In the case of a return, the customer is responsible for return shipping fees, insurance and a 15% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterCanada.ca will refund 85% of your original purchase price minus the original shipping charges. Refund will be issued by an Interac/ Bank eTransfer.

In the case of an exchange, the customer is responsible for return and re-shipping fees, insurance and a 15% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterCanada.ca will contact the customer regarding any exchange fees.

Undelivered Packages:

A Canada Post carrier will attempt delivery at the address provided when placing the BerkeyWaterFilterCanada.ca order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up.  This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 15% restocking fee for all item(s) returned undelivered.

 

Please understand the above policies are made to keep costs down for the consumer and to make the purchase process as efficient as possible. Berkey Canada strives to provide you with an outstanding customer experience.

For any further questions regarding our Guarantees, Shipping, Return, and Exchange Policy, please contact Berkey Canada Customer Support.